1. Order Processing Time All orders are processed and prepared for dispatch within 1 to 3 business days (Monday – Friday), excluding public holidays. Once your order is prepared, it will be booked for collection with our courier partner.
2. Our Shipping Partner: bobshop Xtrader.co.za is proud to partner with bobshop for all our shipping and delivery services across South Africa. By integrating their reliable service, we ensure your order is delivered efficiently and professionally.
3. Shipping Costs Shipping costs are not fixed. They are automatically calculated and displayed during the checkout process.
The shipping fee is determined by bobshop based on several factors, including:
You will be able to see the final shipping cost before you confirm your payment.
4. Delivery Timeframes Delivery times vary depending on your location within South Africa. Once your order has been collected by the courier, the estimated delivery timeframe will be provided by bobshop. Typically, you can expect:
Please note these are estimates, and unforeseen delays can occur.
5. Order Tracking Once your order has been dispatched with bobshop, you will receive an email containing your tracking number. You can use this number on the specific courier’s website as advised on the email to monitor the progress of your delivery.
6. Incorrect Address and Failed Deliveries It is the customer’s responsibility to provide a complete and accurate delivery address. Xtrader.co.za will not be held responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to a failed delivery attempt, additional shipping fees may be charged for re-dispatch.
7. Areas of Delivery Our partnership with bobshop allows us to deliver to most addresses within South Africa. If, for any reason, bobshop is unable to deliver to your specified address, you will be notified during the checkout process.
8. Questions About Your Order If you have any questions regarding your order or shipping, please do not hesitate to contact our customer support team. Please have your order number ready to help us assist you quickly.
Contact Us:
Email: support@xtrader.co.za / ayanda@xtrader.co.za
Phone (WhatsApp Available): +27 72 412 4655 / +27 72 485 6962