Privacy Policy

Last Updated: 10 June 2025

1. Introduction

Welcome to Xtrader.co.za (“we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website (https://www.xtrader.co.za/) and any related services, sales, marketing, or events.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Personal Information: Name, phone number, email address, mailing address, billing address.
  • Payment Data: We do not store any payment card details. All payments are processed by our secure third-party (PayFast) payment gateways.
  • Device and Usage Data: Information about your computer’s IP address, browser type, and operating system may be collected automatically when you visit our website.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

  • To Facilitate Account Creation and Logon Process: To create and manage your user account.
  • To Process and Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Send Administrative Information to You: To send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
  • To Respond to User Inquiries/Offer Support to Users: To respond to your inquiries and solve any potential issues you might have with the use of our Services.
  • For Marketing and Promotional Communications: We may use your personal information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.

4. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. This includes:

  • Shipping & Logistics: We share your name, delivery address, and contact details with our shipping partner, Bobshop (Pty) Ltd, to facilitate the delivery of your orders.
  • Payment Processing: To process payments for your orders.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Your Privacy Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.

To exercise these rights, please contact us at support@xtrader.co.za / ayanda@xtrader.co.za

7. Policy Updates

We may update this privacy policy from time to time. The updated version will be indicated by a “Last Updated” date and the updated version will be effective as soon as it is accessible.

8. Contact Us

If you have questions or comments about this policy, you may contact us at:

  • Email: support@xtrader.co.za / ayanda@xtrader.co.za
  • Phone (WhatsApp Available): +27 72 412 4655 / +27 72 485 6962
  • Address: Shop 14, 111 Commissioner Street, Johannesburg, 2000